Privacy Policy

HM Food Trailers ("HM Food Trailers," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hmfoodtrailer.com (the "Site"), request a quote, contact us, or otherwise interact with our business.

By using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

1. Information We Collect

1.1 Information You Provide to Us

We collect information you voluntarily provide when you:

• Fill out our custom quote request form (e.g., name, phone number, email address, mailing/business address, trailer size, color, equipment preferences, and any other details you include)
• Contact us by phone, email, WhatsApp, or social media
• Request financing information
• Sign up for updates or promotions (if applicable)

1.2 Information Collected Automatically

When you visit the Site, we (and third-party tools we use) may automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages viewed and time spent on the Site
• Referring website or source
• Approximate geographic location (based on IP address)

This information is typically collected through cookies, web beacons, and similar tracking technologies, and through tools such as Google Analytics, Meta (Facebook/Instagram) Pixel, and TikTok Pixel.

1.3 Information from Third Parties

If you interact with us through Facebook, TikTok, or other social platforms, we may receive limited information from those platforms in accordance with their own privacy policies and your settings on those platforms.

2. How We Use Your Information

We use the information we collect to:

• Respond to quote requests and inquiries
• Prepare and provide custom trailer quotes and specifications
• Process orders, deposits, and financing-related communications
• Communicate with you about your order, delivery, and any changes
• Improve our Site, products, and customer experience
• Send you marketing communications, promotions, or updates (only where you have not opted out, and in compliance with applicable law)
• Analyze Site traffic and usage trends
• Detect, prevent, and address fraud, security issues, or technical problems
• Comply with legal obligations

We do not sell your personal information to third parties for their own marketing purposes.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve the Site, including for analytics (e.g., Google Analytics) and advertising (e.g., Meta Pixel, TikTok Pixel). These tools may collect information about your browsing behavior on our Site and, in some cases, across other websites.

When you first visit the Site, a cookie banner lets you accept or decline non-essential cookies. If you decline, our analytics and advertising tools are not loaded. You can change your choice at any time using the Cookie settings link in the footer, or by controlling cookies through your browser settings. Disabling cookies may affect certain features of the Site.

4. How We Share Your Information

We may share your information with:

• Service providers who help us operate our business (e.g., website hosting, email/CRM providers, payment processors, financing partners, delivery/shipping companies)
• Financing partners (banks, SBA lenders, equipment financing companies, or private lenders) if you request financing information — only with your consent and only the information necessary to process your request
• Legal and regulatory authorities, when required by law, subpoena, or to protect our legal rights, property, or safety, or that of others
• Business transfers, if HM Food Trailers is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

We do not share your personal information with third parties for their independent marketing purposes without your consent.

5. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information, including the right to:

• Know what personal information we have collected about you
• Request a copy of the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of the sale or sharing of personal information (Note: we do not sell personal information)
• Opt out of targeted advertising, where applicable

California Residents (CCPA/CPRA): If you are a California resident, you have specific rights under the California Consumer Privacy Act, as amended. To exercise any of these rights, contact us using the information in Section 9 below.

Texas and Other States: Residents of Texas, Colorado, Connecticut, Virginia, and other states with comprehensive privacy laws may have similar rights. We will honor valid requests consistent with applicable law.

To submit a privacy request, email us at hmfoodtrailer@gmail.com with the subject line "Privacy Request." We may need to verify your identity before processing your request.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including to provide quotes, complete orders, comply with legal and tax obligations, resolve disputes, and enforce our agreements.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us so we can delete it.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

HM Food Trailers
2400 Austin Hwy, San Antonio, TX - 78218
Email: hmfoodtrailer@gmail.com
Phone: (210) 837-6059 (English/Spanish) | (210) 837-6063 (Spanish only)

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Material changes will be reflected on this page, and, where appropriate, we will notify you by other means.

See also our Terms and Conditions.